Customer Service Hotline: 017 877 0100 (Mon-Sat: 9am-6pm)     Email: hello@rosemei.com
Return & Refund Policy

At Rosemei Sdn. Bhd., your satisfaction is very important to us. If you are not 100% satisfied with your purchase, you can return your order to us for a full refund in store credits. (Returned products must be unworn, in the state you received them, and in the original packaging).

With Rosemei’s 7 days return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

• You can return your purchase within 7 days from the date of purchase
• Products must be in the condition you received and in the original packaging
• Defect arises as a result of fair wear and tear, willful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage or use of the products are not qualified for a return and refund
• Rosemei will not be responsible if your shipment is lost during the return transit.
• Colour of products may differ slightly due to lighting or computer screen settings and are not qualified for a return and refund. Rosemei portrays all items as accurately as possible.

Please return your purchase to the following address:

Rosemei Sdn Bhd (Co. Reg. 1069161-U)
No.86, First Floor, Jalan Putra A,
09000 Kulim Kelang Lama, Kedah.

Please contact us at hello@rosemei.com or 017 8770100 if you have any questions or doubts.

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