Customer Service Hotline: 017 877 0100 (Mon-Sat: 9am-6pm)     Email: hello@rosemei.com
FAQs

Delivery

  • What courier do you use to deliver your products?
    We use Pos Laju for local delivery and for certain locations, we use Skynet.
  • Do I need to pay any shipping fees? What are the charges?
    Please refer the shipping fee table as below:

    A) Peninsular Malaysia, Sabah & Sarawak
    * If you purchase RM100 and above, you will be entitled FREE SHIPPING. For dropship, please refer our customer service at Live Chat or email to hello@rosemei.com.


    B) Brunei, Singapore & Indonesia (International customer)


Order

  • What is the best way to place our orders?
    The fastest way to place your orders is through our website at www.rosemei.com. Using the website has a lot of benefits as it allows us to automatically track and monitor each purchase and reduces any possible human errors.

Policy

  • Can we return the items if there is defect caused by Rosemei?
    Yes! Your satisfaction is very important to us. You can return the defective items should the faults is caused by us. You can either exchange with available items or we can arrange a store credit.

    For further information, you may refer to Return & Refund Policy section.
  • Can we exchange or return the good items sold if the size doesn’t fit us?
    No, we do not accept return or exchange if the size does not fit you. We have made our best effort to published the best approximate size for each item and you have to ensure that you have compared with your own size before placing an order

    For further information, you may refer to Return & Refund Policy section.

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